- To ensure configuration/updates/trouble ticket handling on different IP MPBN/SDN nodes.
- To collaborate effectively within established system support guidelines and rules.
- To engage in internal technical discussions to enhance network performance and provide recommendations as needed.
- Provide 24x7 Backoffice fault/incident management support, escalating when necessary and delivering fault resolution.
- To investigate faults related to customer system/network issues.
- Actively monitor trouble ticket queues to ensure timely responses.
- Execute change activities, perform service request fulfillment, FNI support, and manage fault & troubleshooting changes.
- Engage in routine maintenance tasks, conduct change impact analysis, and contribute to performance KPI/SLA reporting.
- Handle problem escalations and follow-ups with OEMs for resolution.
- Support acceptance testing (AT) and ensure smooth handover of IP MPBN/SDN nodes.
- To uphold correct working methodologies, process compliance, and effective customer handling.
- Perform Preventive & Corrective Maintenance of MPBN/SDN nodes.
- Ensure the customer's MPBN network operates smoothly.
- Interface with Customers, 3PP, and Ericsson Departments.
- Ensure adherence to MSTOP Processes in the Workplace.
- Strong configuration and troubleshooting experience in IP routing & switching including OSPF, BGP, LDP, MPLS, BFD, VRRP, HSRP, VRF, STP, MCLAG, Trunking, Port channel, Route Policy, etc.
- Experience in handling and troubleshooting Nokia services model preferred.
- Understanding and experience with solutions such as Cisco SDN and Nokia SDN preferable.
- Knowledge & exposure to multivendor IP MPBN platforms like Cisco (Nexus, ASR 9K), Nokia/Alcatel (WBX, IXR, SR7/8/12X), and Ericsson (R6K).
- Experience in Cloud architecture of Ericsson, Nokia, Cisco Setup, DC Gateway, Leaf, Spine, and CGNAT preferable.
- Clear understanding of Mobility Call flows/interfaces (2G/3G/LTE/4G, VoLTE/IMS, IN, etc).
- Network Architecture and its subparts.
- Performance & Characteristics of IP/SDN Network Nodes.
- Willingness to work in Shift (24x7).
- Result oriented and adaptable to changing work patterns.
- Methodical approach to work with strong interpersonal communication skills.
- Skills in knowledge sharing to foster a learning culture.
- 4 to 12 Years of Experience required.
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Senior Engineer IP SDN - Noida, India - Ericsson
Description
Description
Join our Team
About this exciting opportunity
Ericsson is currently looking for a skilled MS Core and Cloud Specialist. This key role is centered on technology leadership and expertise, and will involve interaction with various Core and Cloud areas, such as CS Core, PS Core, IMS, IP Core, and Cloud. As a part of the Ericsson Operations Engine, your duties cover the entire cycle of Create, Sustain and Evolve, significantly impacting our Managed Services deliveries.
Key Responsibilities:
Technical Competence
Why consider joining Ericsson?
At Ericsson, you'll have a fantastic opportunity. The ability to leverage your skills and creativity to push boundaries and develop innovative solutions to complex challenges. You'll be part of a team of diverse innovators, all dedicated to surpassing the ordinary and shaping the future.
