Executive Operations - Gurgaon, India - Ethics Travel management Pvt. Ltd.

Description

• Receive the confirmed bookings with all required information from the Sales team and process for confirmation.
• Ensure that all work executed in a correct and timely manner in alignment with services booked as per each file's requirements.
• Arranging for meet & assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary.
• Facilitating for smooth and easy execution of services from arrival till departure.
• Send confirmation of the services to the agents on time with full information, presentable and professional way.
• Adhere to all agent's/Corporates' requirements to give them maximum satisfaction and create agent/Corporates loyalty to ETM.
• Followup cash / advances supplier's payment in coordination with the account to eliminate any issues, which can affect the service.
• Coordinate with other departments, transportation, and ground operation to make sure all services done accordingly to client's itinerary with accuracy and quality.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Get agents/Corporate's feedback about provided services to their clients, positive and negative points to improve our services.

• Cell phone reimbursement
• Health insurance
• Provident Fund

• Day shift

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

• Operations: 3 years (preferred)

• Health insurance