- Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more.
- Assess training needs (quality issues), conduct root cause analysis, recommend insights, develops improvement plans, and collaborate with operations team to improve quality performance.
- Conduct skill gap analyses and map out long-term training plans for all teams.
- Manage the end-to-end process for Transitions, ensuring that key elements during the process are addressed and resolved.
- Reviews training materials produced by clients during transition to determine appropriateness and relevance.
- Modifies or creates course materials and training schedule to meet specific training needs.
- Presents in-person and online training sessions or hires qualified personnel to do so.
- Monitors process training programs and manuals to ensure that they are effective and up-to date and makes updates as necessary.
- Maintains understanding of new educational and training techniques and methods.
- Compliance and continuous improvement to ODL SOPs.
- Creates management reports and presentations to keep senior leadership up to date on schedule, ROI, and deliverable (KPIs) status.
- Conduct Train the Trainer sessions to develop other trainers.
- Strengthen Quality management processes / framework to improve quality delivery. Evaluate effectiveness of MQP strategies.
- Excellent Domain Knowledge – Must have at least 5 years of experience
- Ability to work in different shifts (UK/US hours) with staggered offs as per client requirement.
- Exceptional communication and interpretation skills.
- Experience in client facing role with very good English language knowledge (B2B and B2C)
- Deep understanding of the different aspects of BPO business–SLA, Baselining, QA, Training MIS.
- Excellent project management skills applied to wide range and number of project types, complexities,
domains, and geographies. - Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma – Yellow/Green Belt.
- Good knowledge of MS Project and MS Visio (process mapping methodologies).
- Strong analytical skill- ability to work with huge volume of data using statistical tools.
Additional/Preferred Skills. - Experience and understanding of travel or tour operator business.
- BB certification is preferred / not mandatory.
- Bachelor's degree in any field. Master's degree is a plus.
-
Assistant Training Manager
1 week ago
Hilton Goa Resort Goa, India Full timeA Assistant Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.What will I be doing? · As a Assistant Training Manager, you serve as an integral component of the Human Res ...
-
Senior Manager – Training and Quality
1 week ago
Open Destinations Goa, India Full time (Work from Office)Job Title: Senior Manager – Training and Quality · Reports To: VP – BSS · Location: Panjim, Goa · Job Type: Full-Time (Work from Office) · About Us: · Open Destinations Limited is a leading Travel Technology & Business Support Service provider, · focused on revolutionizing the t ...
-
F&b and Event Service Expert
1 day ago
Marriott International, Inc Goa, India**Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** W Goa, Vagator Beach Bardez, Goa, Goa, India VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-Management · Our jobs aren't j ...
-
F&b Trainer
1 week ago
Grand Hyatt Goa Goa, IndiaSummary · - Assists in the preparation of the Food & Beverage Departmental Operations Manual. · - Administrates all employee training records, ensuring that they are kept up to date. · - Administrates, coordinates and monitors the "Training for your future" programme. · - Respons ...
-
Executive Housekeeper
5 days ago
Foxoso Hospitality Pvt Ltd Goa, India**Supervision**: Manage and lead the housekeeping team, including housekeepers, room attendants, laundry staff, and other related personnel. Provide guidance, training, and support to ensure efficient operations. · **Cleaning Standards**: Establish and enforce high standards of c ...
-
Marketing Assistant
1 week ago
91HR Goa, India**Position Title: Marketing Assistant** · **Location**: Goa, India · **Description** · This position reports to Senior Management in the US. · **Essential Duties and Responsibilities** · - Researching US law firms · - Identifying IT decision makers or executive decision makers in ...
-
Kitchen Trainee
1 week ago
The Red Ginger, Colva, South Goa Goa, IndiaNeeds to complete Industrial Training in any hotel industry · - Multifunctional · - No accommodation provided to the trainees · - Training is Japanese, Thai and Panasian Cuisine · **Salary**: ₹8, ₹10,000.00 per month · **Benefits**: · - Food provided · Schedule: · - Flexible shif ...
-
Learning Coordinator
13 hours ago
Hyatt Centric Candolim Goa Goa, IndiaSummary · - You will be responsible to provide an excellent and consistent level of administrative support to your customers. · - Assists the Training Manager in the efficient running of the Training Department · **Qualifications**: · University Degree/Diploma - preference given ...
-
Marketing Assistant
5 days ago
91HR Goa, IndiaMarketing Assistant · Description · This position reports to Senior Management in the US. · Essential · **Responsibilities**: · - Researching US law firms · - Identifying IT decision makers or executive decision makers in law firms · - Managing marketing on HubSpot. · - Managing ...
-
Housekeeping Executive
4 days ago
Synergy Plus Business Consulting Group Goa, India**Supervision and Leadership**: · - Lead and manage the housekeeping team, providing guidance, training, and support. · - Develop and maintain a positive and productive work environment. · - Conduct regular team meetings to communicate goals, expectations, and updates. · - **Oper ...
-
Marketing Assistant
6 days ago
Pulse HRM Goa, IndiaPosition title- Marketing Assistant- DescriptionThis position reports to Senior Management in the US. · - Responsibilities**Essential Duties and Responsibilities**: · - Researching US law firms · - Identifying IT decision makers or executive decision makers in law firms · - Manag ...
-
Executive Housekeeper
1 day ago
Marriott International, Inc Goa, India**Job Number** · **Job Category** Housekeeping & Laundry · **Location** Le Meridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY** · ...
-
Executive Housekeeper
4 days ago
Marriott International, Inc Goa, India**Job Number** · **Job Category** Housekeeping & Laundry · **Location** Le Méridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY** · ...
-
Supervisor-laundry
5 days ago
Marriott International, Inc Goa, India**Job Number** · **Job Category** Housekeeping & Laundry · **Location** The Westin Goa, Survey No 204/1 Sub Division 1, Goa, Goa, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Complete inventor ...
-
Placement Coordinator
4 days ago
Samyojak Consultancy Services Goa, India**Job Overview** · We are looking for a Placement Coordinator for a Hospitality Training Institute who will provide students with field placement contact information. The coordinators serve as liaisons between college, facility, and students for field placement. You will have to ...
-
Floor Supervisor in Automobiles
5 days ago
Sharayu Toyota, Colvale Goa Goa, IndiaThe floor supervisor manages the technical team on the floor of the workshop. He will be responsible for workshop floor upkeep and training and management of the technical team. · Should be familiar with local Language. · **Salary**: Up to ₹13,000.00 per month · **Benefits**: · - ...
-
Bartender
3 days ago
Gunpowder Goa, India**Job Title: Bartender** · - **Summary**_ · **Responsibilities** · **Operations** · Help develop and curate an innovative and diverse cocktail menu that aligns with the restaurant's theme and concept. · Research and source high-quality spirits, liquors, liqueurs, bitters, mixers, ...
-
Asstmgr-banquets
1 week ago
Marriott International, Inc Goa, India**Job Number** · **Job Category** Event Management · **Location** The St. Regis Goa Resort, Mobor, Goa, India, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY** · Entry level management posit ...
-
Cdp Chef
4 days ago
De Mandarin Goa, IndiaA Chef de Partie runs a specific section in a kitchen, and report to the Sous Chef/executive chef or head chef. The role is made up of many varying responsibilities including: · - Preparing, cooking and presenting high quality dishes within the speciality section · - Assisting th ...
-
Placement Coordinator
1 week ago
Samyojak Consultancy Services Goa, India**Job Overview** · We are looking for a qualified HR professional as a Placement Coordinator for a Hospitality Training Institute who will provide students with field placement contact information. The coordinators serve as liaisons between college, facility, and students for fie ...
Training Manager - Goa, India - Open Destinations
Description
Title: Training Manager
Business Unit: Business Support Service (BSS)
Reporting To: Head of Business Excellence
Job Type: Work from office
Location: Panjim, Goa
Company Profile
Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more
than 25 years' real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with
100+ customers globally to support and scale travel businesses.
Duties & Responsibilities
Required Skills
Educational Qualifications Required