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Administrator - Bengaluru, India - Computacenter

Computacenter

Verified Company

Bengaluru, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Administrator:

Administrator

Mailbox management responding efficiently and effectively to all queries and requests
Initial engagement requests managing engagement requests from customer accounts for surveys and Requests for Change to existing surveys (RFCs)
Creating and management cases of feedback and complaints in Customer Insight tools
Feedback case management allocating cases; managing case loads to ensure prompt responses from internal stakeholders; case closure and root cause categorisation based on investigation information

Access control

Responding to access requests and providing access to Customer Insight Tools in line with Data protection policies and GDPR; removing access from company leavers regularly; hierarchy management.
Redaction of Personally Identifying Information in line with Data protection and Team policies/agreements
Licence management for Customer Insight Tools
Report creation and distribution
Creation and maintenance of process documents
Participate in and coordinate projects relevant to specialist area
Assess situations, issues and opportunities and escalate when appropriate.
Maintain confidentiality in all businessrelated matters.
Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business
Establishes productive relationships and networks at an operational level to build and maintain customer relationships

Marketing Associate