Business Systems Analyst III - Pune - confidential

    confidential
    confidential Pune

    1 day ago

    Full time
    Description

    MINIMUM QUALIFICATIONS AND REQUIREMENTS:

    • Bachelor s Degree required. Business Administration, Finance, Math, MIS or related field preferred.
    • 5+ years experience with ERP or Billing administration, including business systems API integrations, user administration, customization and reporting (Oracle/NetSuite/SAP).
    • 3+ years experience working with Zuora/Aria (or comparable Billing platform).
    • Experience in Salesforce a plus, including integrations.
    • Experience in Oracle s NetSuite application a plus.
    • Experience in Salesforce CPQ a plus or comparable processes.
    • Strong understanding of business units (Finance, Sales, etc.) and their processes.
    • Excellent oral and written communication/documentation skills.
    • Excellent understanding of IT business processes.
    • Shows tenacity in resolving technical problems and attaining business objectives.
    • Proven track record in driving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate.
    • Familiarity with custom API integrations troubleshooting (Data Warehouse ETLs, InContact, MINDBODY Software, etc.).
    • Ability to work independently and in collaborative teams.
    • Approachable and confident interacting with executives, diverse users, and outside resources.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    • Run and maintain Billing System and Salesforce Integration tools.
    • Follow strict Change Management and Controls/Compliance.
    • Design, build and deploy technical solutions from business requirements.
    • Provide strategic roadmap vision and execution, coordinating with architecture and the team lead on roadmap deliverables.
    • Verify contractor and third-party deliverables align with MINDBODY policies and procedures.
    • Manages the development cycle and sandboxes. (Refreshing, deployment settings, etc.).
    • Create custom report types, reports, and dashboards.
    • Participate in user requirement sessions and document user requirements to address changing business needs.
    • Collaborate with the fellow BSA s and the Technical Lead, and Business Technology Manager to assist in implementing any new tools, processes.
    • Create Test Scripts for new features or functionality.
    • Thoroughly test new features and functionality developed by other BSA team members.
    • Modify data via Data Loader or other tools.
    • Identify requests/incidents that could be resolved/completed by the Service Desk.
    • Create documentation and update their processes.
    • Identify and track potential system issues/bugs/problems and escalate, as necessary.
    • Partner with the various departments to define and document process, strive for operational excellence and translate business problems to solutions.
    • Develop and provide training to a variety of user audiences that have a variety of technical skill levels.
    • Manage multiple small to medium-scope projects, including requirements gathering, developing work breakdowns and project plans, track task status, and escalate as needed to keep projects on schedule.
    • Define and document processes, capture functional requirements and create process flows.
    • Quickly learns new technologies, finds creative solutions to a wide variety of problems, and communicates effectively to both technical and non-technical audiences.


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