Officer/executive- Customer Service/ramp/security - Guwahati, India - Indigo Airlines
Description
Position:
- Officer
- Customer Service/ Ramp/ Security
Job Location - Guwahati
Mandatory Documents required during interview. (Both Original & Photocopy)
1. CV
2. PAN Card
3. Adhaar Card ( with Address)
4. Passport ( with Address)
5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.
Eligibility Criteria:
1.
Educational Qualification:
Graduates from a Recognized Board or University as determined by IndiGo.
3.
Desired Skills:
Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- No Visible Tattoo marks/ body art
Requirement:
A
Mandatory Requirements:
a) For Customer Service - Good Communication, Pleasing Personality
b) For Ramp - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
c) For Security - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
B
Educational Requirement:
-
For Freshers:
a) For Customer Service **- Graduation
b) For Security - **Graduation
c) For Ramp - **Graduation
a) For Customer Service **- 1+ years of Experience Graduation
b) For Security - 1+ years of Experience Graduation
c) For Ramp - 12 pass or Diploma
a) For Customer Service **- 12 pass or Diploma
b) For Security - 12 pass or Diploma
c) For Ramp - 12 pass or Diploma
C
Preferable Requirement:
a) For Customer Service - Well versed in Customer Dealing
b)
For Ramp - Load & Trim License, 12th Science Background
Job Description -
Customer Service -
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Coordination with the baggage vendor for the damaged bags.
- Follow up with the enroute stations regarding lost baggage.
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
Ramp -
L&T & LO certification preferred
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D20 mins with all the equipment's required.
- Note down the Touch down and Chocks and convey it on R.T.
- Align the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipment's are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
**Security
**Primary Responsibility: You will be responsible for implementation of security policy and procedures laid down by the Company.
**Mission: To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
**Functional Responsibilities: - Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Opt
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