Operations- Internship - Gurugram, Haryana, India - Filo edTech

Filo edTech

Verified Company

Gurugram, Haryana, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

InternshipSHIP

Description

Key Responsibilities:

1.

Primary Point of Contact:

Establish and nurture longterm relationships with users.
Serve as the main liaison between the company and its customers.
Ensure a personalized and positive customer experience.

2.

Issue Resolution:

Address and resolve user issues promptly and efficiently.
Act as a problem solver, finding effective solutions to challenges faced by users.
Strive for quick and satisfactory redressal of complaints.

3.

Communication and Team Collaboration:

Collaborate with internal teams to understand and align with strategic operational goals.
Facilitate communication between users and the team to enhance product/service quality.
Provide insights from customer interactions to contribute to the development of strategic goals.

Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to collaborate effectively with cross-functional teams.

Freshers can also apply.

Key Competencies:

Customer Focus
Communication Proficiency
Problem Solving/Analysis
Team Collaboration
Adaptability/Flexibility

This role combines the art of relationship-building with the precision of issue resolution, creating a seamless experience for users over Phone calls and contributing to the overall success of the company's strategic objectives.

Job Type:
Internship

Contract length: 2 months

Salary:
₹8, ₹10,000.00 per month

Schedule: