Customer Success Executive - Navi Mumbai, India - Flowace

Description

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.

• Communications or marketing degree.
• Highly organized and able to multitask.
• Selfdriven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

• Day shift
• Flexible shift
• Monday to Friday

• Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)