Client Servicing Associate - Navi Mumbai, India - SecureSearch Screening Services Private Ltd

SecureSearch Screening Services Private Ltd
SecureSearch Screening Services Private Ltd
Verified Company
Navi Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
SecureSearch Screening Services Private Ltd - Navi Mumbai, Maharashtra


Job description

SecureSearch has its core business activity in Background checks at various levels. SecureSearch's screening solutions are structured to provide maximum flexibility and can be customized to meet your organization's unique business needs. Our major services are Employee Background Screening, Third Party Screening, Consumer screening Solutions.


Location:
Mahape, Navi Mumbai


Qualification:
Any Graduation is preferred


Skills Required:
Excellent in MS-Office. Well-versed in MS-Excel. Ability to generate reports in Excel.


JOB DESCRIPTION

  • Ensuring cases /checks are initiated within 2448 hours as per client specifications
  • Ensuring consistent quality and delivery. To adhere to the quality parameters specified for the account / process and display integrity while updating trackers, progress sheets, logs, & saving a completed report
  • Identifying insufficiencies/clarifications within L 48 working hours & L 4 working days
  • Sharing Progress sheet / Trackers / MIS with Clients as per client requirement/ specification
  • Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes
  • Ensuring adherence to people related policies / procedures. Maintaining integrity, discipline and confidentiality
  • Escalate issues and seek assistance from the Team Leader or the supervisor in case of verification queries and any other issue which needs to be attended

Desired Attributes

  • Listens actively to clients, demonstrates an understanding of diverse client needs and fosters effective twoway communication
  • Communicates with clients in a timely manner to provide necessary information and services and to identify potential issues
  • Ability to communicate clearly
  • Ability to handle surprises
  • Persuasion skills
  • Knowledge of the service
  • Time management skills
  • Proactiveness
  • Goaloriented focus

Schedule:

  • Day shift
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