Services Architect - Mumbai, Maharashtra, India - NTT

NTT

Verified Company

Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Working at NTT

Key Roles and Responsibilities:

Design relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains
Conduct sales presentations, product demonstrations, installation, and maintenance of company products.
Design the Managed Service offering, interfacing with the platform delivery team.
Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
Support the validation processes by obtaining signoff from technical, service, and costing stakeholders.
Service design of solutions for the client that will be commercially competitive whilst mitigating risk.
Map the client's requirements against the proposed set of service elements and architectures and coordinate the endtoend solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
Execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
Assist the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client's current architecture, platforms, and operating models
Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
Coach, mentor and act as advisor in service design situations
Assist the sales teams to have a commercial model discussion with the client
Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
Create and get signoff from relevant stakeholders on the solution design that will form part of the commercial model
Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition

Knowledge, Skills and Attributes:

Working knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
Comfortable working with costing models in partnership with sales and finance stakeholders
Proficiency in Application and Cloud/Infrastructure Managed Services
Ability to communicate potential improvements and value of our solutions to all levels of stakeholders; including Csuite decisionmakers
Ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation
Up to date knowledge on emerging trends in technology, Managed Services Integration, Application Development
DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation
Analytical skills and ability to discover and analyze all input and data

Academic Qualifications and Certifications:

Tertiary level bachelor's; or postgraduate degree with experience in a consulting capacity
Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics
Scaled Agile certification or equivalent
Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent are also desirable

Required Experience:

Track record of designing managed services solutions to large enterprise accounts
Proof of structuring large, multiyear profitable contracts
Solution planning and deal shaping technical specialist, with the ability to create compelling value pr