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Bengaluru

    Service Manager with Basic SAP Knowledge - Bengaluru, India - CGI

    CGI
    CGI Bengaluru, India

    4 days ago

    CGI background
    Full time
    Description

    Position Description:

    Position Overview:
    We are seeking a skilled Service Manager with a solid understanding of SAP to oversee our service operations. The ideal candidate will be responsible for ensuring the smooth delivery of services to our clients while leveraging basic SAP knowledge to streamline processes and enhance efficiency. If you have a strong background in service management and a basic understanding of SAP, we encourage you to apply.

    Responsibilities:

    Service Delivery:
    Manage and oversee service delivery operations to ensure timely and high-quality service to clients.
    Monitor service performance metrics and implement measures to improve service quality and efficiency.

    Client Relationship Management:
    Build and maintain strong relationships with clients to understand their needs and address any concerns or issues.
    Serve as the primary point of contact for client inquiries and escalations, ensuring prompt resolution of issues.

    Team Leadership:
    Lead and mentor a team of service professionals to ensure alignment with organizational goals and objectives.
    Provide guidance and support to team members to enhance their skills and capabilities.

    Process Improvement:
    Utilize basic SAP knowledge to identify opportunities for process improvement and automation within the service delivery framework.
    Work collaboratively with cross-functional teams to implement solutions that streamline service operations and drive efficiency.

    Reporting and Analysis:
    Prepare regular reports on service performance, including key metrics, trends, and areas for improvement.
    Conduct analysis of service data to identify patterns and insights that inform decision-making and drive continuous improvement.

    Requirements:

    Bachelor's degree in Business Administration, Management, or a related field.
    Proven experience in service management or a similar role, preferably in a technology-driven environment.
    Basic knowledge of SAP modules and functionality, with the ability to navigate the system and perform basic tasks.
    Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
    Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal stakeholders.
    Analytical mindset with the ability to interpret data and make data-driven decisions.
    Proven track record of driving process improvement initiatives and achieving measurable results.
    Certification in service management (e.g., ITIL) is a plus.

    Skills:

  • Analytical Thinking
  • Delivery Management
  • Leadership
  • Process Management
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