Hotel Receptionist - Bengaluru, India - Seef Lodge

Description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Responsibilities

• Perform all checkin and checkout tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Ultimately, you will help create a pleasant and memorable stay for our guests.


Job Types:
Full-time, Permanent, Fresher


Salary:
₹18,000.00 per month


Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Speak with the employer