Aocs Hiring Patna- Ramp/security/customer Service - InterGlobe Aviation (IndiGo)

InterGlobe Aviation (IndiGo)

Verified Company

Patna, India

5 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Posting Start Date:10 Aug 2023

Location:
Patna, BR, IN

Company:
InterGlobe Aviation Ltd

Interview Venue :
Hotel Amalfi Grand, Ambedkar Path, opp. Pillar no. - 4, Behind Tanishq/SBI Bank, Rukanpura, Patna, Bihar 800014

Interview Date : 18 Aug 2023

Registration Time : 9:00- 10:30 AM

Interview time : 10:00 AM till last interview

CVs will be collected till 11 AM only

JOB DESCRIPTION

Officer - AO&CS in the role of Customer Service

(OUText - Customer Service)

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

Making reservations across the counter
Selling of tickets.
Remitting cash to the concerned department.
Answering customer queries over the telephone.

Departures

Attend the pre flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.

Arrivals

To assist customers with special requests.
To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
Coordination with the baggage vendor for the damaged bags.
Follow up with the enroute stations regarding lost baggage.

Post flight departure

Filing of all necessary flight papers
Any other responsibility assigned by the management from time to time

"Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives."

JOB DESCRIPTION

Officer - Security - AO&CS

(OUText - Security)

Primary Responsibility:

You will be responsible for implementation of security policy and procedures laid down by the Company.

Mission:

To secure

Safe operation
Punctuality
Customer Satisfaction
Team efficiency
Cost control
Secure good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities:

Maintain standards as per Company requirements
Ensure effective threat assessment and response capability
Achieve department goals and follow up
Perform duties as per the Security Programme.
Maintain performance standards and follow up with your shift
Monitor continuously the Quality System and the level of conformance
Secure quality levels
Optimize resource
Aware of Emergency Response Procedures, rules and regulations
Acquire and maintain necessary skills required to perform job functions
Maintain work procedures as per company requirements
Carry out development dialogue with the Team leaders
Control theft and pilferage of company property

"Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives".

JOB DESCRIPTION

Officer - AO&CS in the role of Ramp

(OUText - Ramp)

Responsibilities:

Confirm the ETA of the flight from OCC or System (Navitaire).
Take the bay no. from Apron and convey it to all the stations on R.T.
Ensure that you are at the bay D20 mins with all the equipments required.
Note down the Touch down and Chocks and convey it on R.T.
Allign the ramp properly.
Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
After departure make sure that all the equipments are sent back to the transport yard.
Fill the ramp filling.
During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

Eligibility Criteria:

-
Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo.
-
Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

Airport Operations Experience Preferred.
No Visible Tattoo marks/ body art

-
Age: Up to 27 Years (Preffered)

Kindly check the eligibility criteria before appearing for the Interview.

Entry will not be allowed without mask & it is advised to maintain social distancing.

Documents to be Carried -