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Gurgaon

    Manager - Manual Extraction - Gurugram, India - UnitedLex

    UnitedLex
    UnitedLex Gurugram, India

    3 days ago

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    Description

    Position title: Manager

    Location: Gurgaon

    Type of Job: Full time

    ABOUT THE COMPANY :

    UnitedLex (Erstwhile iRunway) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity

    Role and responsibilities

    • Responsible for the overall performance and management of the assigned team.
    • Responsible for 6-8 projects concurrently.
    • People management that includes responsibility for performance evaluation, training, discipline, and career pathing of all team members.
    • Proactive communication with clients, ensuring all client requirements are met.
    • Set goals for team members and communicate them to the team.
    • Ensure all key metrics are met, including productivity, utilization, quality score, attendance, and adherence to timelines.
    • Management Reporting: Reports required by management relating to performance, costs, efficiency, and utilization are shared with stakeholders on time.
    • Actively work on skill development, engagement, and retention of team members.
    • Responsible for upskilling and training team members.
    • Provide regular feedback on performance.
    • Take necessary action, including raising concerns with stakeholders in case of performance or discipline-related issues within the team.
    • Conduct regular 1-on-1 meetings with team members.
    • Perform QC/QA checks for team members.
    • Liaise with other teams/departments.

    Desired candidate profile

    • Any graduate/postgraduate with the following experience grid:
    • 2 years of mandatory experience in Incident Response (IR) or Data Breach.
    • 2 years of mandatory experience as a people manager.
    • 5-8 years of overall experience with LPO/Legal Services.
    • Planning and setting up Manual Extraction process/workflow and quality control process to deliver quality work product.
    • In-depth knowledge of Load File Creation, identifying anomalies in Load File, Data Formatting, and Data Cleaning.
    • Proficient with Microsoft Excel, Power Query, and VBA.
    • Experience in planning and scoping engagements, estimating the cost and time required to complete the project.
    • Active involvement in forecasting financial projections and budgeting for projects.
    • Excellent people management skills.
    • Passionate about driving business metrics such as productivity, quality, and other key deliverables.
    • Ability to prioritize between multiple complex projects/timelines.
    • Excellent written and verbal communication skills.
    • High level of positive attitude with good listening skills.
    • Good decision-making ability.
    • Ability to adapt to any process changes and work on different types of projects.
    • Strong attention to detail and the ability to conduct root cause analysis.
    • Candidates with demonstrated experience in Manual Extraction of Data Breach Response or Incident Response will be preferred.
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