- Ensure that the SACM process is Fit for Purpose
- Responsible for the process design
- Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process
- Coordinate the allocation of resources and/or responsibilities, while ensuring that all relevant staff have the required technical and business understanding, knowledge and training in the process, and are aware of their role in the process
- Sponsor the communication campaign to promote awareness and acceptance of the SACM process
- Provide the description, mission statement, roadmap, strategy, process objectives and metrics to measure success and obtain formal approval for the SACM process and its associated procedures.
- Monitor and review the execution of the SACM process at a high-level, ensure it remains consistent with the organizations current culture and IT Service Management strategy and ensures coordination with all other IT processes
- SACM
- ITIL
- ITIL Certified
- ITSM
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SACM | 6 to 9 Years | Bengaluru Mumbai & Pune - Capgemini
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Job Description
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