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Ludhiāna

    Branch Manager - Ludhiana, India - Leap

    Leap
    Leap Ludhiana, India

    7 hours ago

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    Description

    Roles and Responsibilities:

    ● Meet Allotted Team targets ( Leads, Applications & Visas)

    ● Contribute in developing a strong & efficient counseling team

    ● Resolve escalations and ensure a smooth student journey

    ● Conduct Training sessions & help build a world-class team of counselors

    ● Maintain high Satisfaction Ratings

    ● Report & Data Management

    ● Implement Organizational Values, Goals & objectives within the team

    ● Collaborate with internal & external stakeholders to achieve set targets

    ● Pipeline forecast & Management

    ● Identify, analyze and rectify operational issues in coordination with immediate supervisors

    ● Bonus: Existing relationships with Universities / Colleges ( Within India or Abroad)

    ● If also involved in Business Development activities

    Ideal Persona:

    ● The candidate should be from Counseling Industry (Mandatory)

    ● In-depth knowledge of USA or UK or Canada for 5 years +

    ● 2+ years of experience in leading a team of a minimum of 6 counselors

    ● Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines

    ● Experience in Shortlisting universities based on student profiles & preferences

    ● Experience in working with CRMs ( such as Zoho, Salesforce, etc..) is desirable.

    ● Excellent in written and spoken communication with the ability to present to large audiences

    ● Previous Stakeholder Management Experience (Good to have and will be preferred)

    ● Proficient with MS Office and other Web Conferencing tools.

    ● Expertise in time management, analytical and organizational skills along with prior experience in Team Management Good to Have

    ● Experience of owning a P&L of a Branch / Team

    ● Experience in working with external partners or Sub-agents

    ● Experience in conducting webinars / Road Shows / Seminars

    Everyone at Leap is entrepreneurial, moves fast and operates with extreme ownership. There is minimal management and extreme autonomy. If the above defines you, you will fight in snugly.

    We are building the platform to drive global careers for millennials from emerging economies.

    We work at the exciting intersection of the 2 hottest trends around - edtech & fintech And we love that we succeed as a business while powering the dreams of talented students

    How far along are we?

    We are the leaders in our space by a mile We are backed by Sequoia, Jungle Ventures, Owl Ventures & Harvard

    Who are we as people?

    We have a lean, rockstar team. We have come this far with a lean team because we love to increase the talent density with every new member we add. Yes, we are more picky than the usual company. We hire slowly and deliberately

    What will you be doing?

    We are now building our leadership team and would love to engage.

    This is a great time to join the rocket ship and participate in the upside - Broadly,

    ● You will have tearing-your-hair level complex & challenging problems to solve

    ● With massive upside if you solve them

    ● In a super fast paced environment that will challenge you

    ● With enough resources to play offense

    ● And mentorship from the founding tea

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