Am it - Hyderabad, India - Mercure Hyderabad KCP

Mercure Hyderabad KCP

Verified Company

Hyderabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description

Job Purpose

This position is responsible for the supervision and handling of day-to-day IT operations. The IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Key Interactions

Internally

All departments

Externally

Guests
Suppliers
Vendors

Primary Responsibilities

IT Operations

Manage and support all the systems in the hotel
Provide Inhouse guest IT related matter troubleshooting
Coordinate, manage and oversee projects, document process
Perform regular system's health check and capacities studies to ensure optimum performance of servers and network
Manage system changes with appropriate support staff to ensure uninterrupted services
Liaise with vendors and work with users at all level
Maintain inventory of all equipment, software and software licenses

Team Management

Interview, select and recruit direct reports
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members' appearance, attitude and degree of professionalism
Prepare detailed induction programs for new employees
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

Be aware of the hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.

Qualifications:

Bachelor Degree / Diploma and previous experience in a technical support function.
Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
Knowledge of personal computer hardware and operating systems.
Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite
Word, Excel, PowerPoint, Internet Explorer.
Experience following processes, recommending improvements, translating technical terms to nontechnical users, solving technical problems and working in a team environment.
Hours of support may require weekend, holiday and/or offhours shift coverage.