Avp - Tlm Cloud Support - Bengaluru, India - SmartStream

SmartStream

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Description

The Senior Team manager/AVP must have excellent Technical and problem solving skills and be able to demonstrate how they are applied within a global support environment. Excellent communication skills are a must for this position. Technical skills should complement the problem solving and communication skills to deliver a highly effective individual who is capable of adding real value individually and through a team.

Ensure accurate, timely and quality delivery of services provided within a risk free controlled environment, to ensure Client's overall client satisfaction.

Responsibilities:

Handle minimum 20 to 25 team members
Communication should be strong to interact with Team members, clients and manager. both verbal and written
Should be demonstrating leadership skills and represent the calls and team.
Should be having knowledge about TLM config(all components) /ETL(Informatica)/Support function.
Good Team player and should be providing SME level support to team
Willingness to adopt new technology and business process
Understand requirement or related documents
Should take care of team in absence of AVP
Should be able to troubleshoot environment, data control and operational issues.
Encourage and help team to take initiative to Automate and streamlining the process using scripts and scheduling tool
Provide regular progress updates to the functional manager/ team Manager.
Should have good client and management exposure
High potential to deliver defect free service
Should demonstrate proactive actions to highlight issues and risks
Should have exposure to conduct meetings, client relationship etc
Good understanding of SDLC process
Should have good analytical skill
Unix and SQL knowledge is good to have for analysis
Must have exposure to handling small team.

Key Skills

Experience of TLM configuration toolkits e.g. TLM Control, Smart Studio, Recon Admin, Smart schema

Must have Worked on TLM Recs Premium and / or version 2.7
Basic of SQL and SQL script programming
Basic of UNIX and UNIX script programming
Support function is added value
AWS Azure knowledge would be good to have

Desirable Skills

Relevant experience in one or more specific technical areas, reconciliations experience will be an added advantage.
Ability to work in virtual teams and in matrix organizations
Ability to work in fast paced environment, keep pace with technical innovation.
Open minded, able to share information, transfer knowledge and expertise to team members.

Qualifications

Bachelor Degree or above from an accredited college or university (or equivalent)

Experience

10 to 15 years of experience

Employment Type

Permanent

Benefits

Equality Statement

SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.