Do engaged employees’ matter for excellent customer experience?
Retail ViVA - Cloud Retail ERP
Sathguru’s Retail ViVA is AI Powered ERP solution built for Retail industry, with 26 integrated modules and 10 tools for Retailer's business transformation
Let us, for a moment, think which channels are responsible for creating a better or bitter experience in the customer’s mind? It must be either digital or physical interactions or a combination of both. Whichever be the channel, it is the human mind that is behind the creation of both. In physical, human plays a predominant role in creating a pleasant experience. In digital, human indirectly plays the role of designing it for an enjoyable experience. When an employee is fully engaged and motivated to perform beyond his normally expected lines, she/he strives to create a good experience for the customer. The moot point to understand is how employee engagement drives creating an excellent customer experience
To have engaged employees, Retailers must have a robust Human Capital Management system, that is not only transparent but also fosters an open culture of exchange. In designing Retail ViVA, we kept these critical criteria in mind and integrated several tools that will foster collaboration, open communication, peer learning and trust creation. The modules and tool also indirectly bestow corporate cultural impartation.
Retail ViVA - Cloud Retail ERP
Sathguru’s Retail ViVA is AI Powered ERP solution built for Retail industry, with 26 integrated modules and 10 tools for Retailer's business transformation
Written by
(Ragu)nathan Kannan
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