Customer Support Executive - Coimbatore, India - OneData Software Solutions Pvt. Ltd

OneData Software Solutions Pvt. Ltd
OneData Software Solutions Pvt. Ltd
Verified Company
Coimbatore, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

responsibilities:

-
Resolving customer complaints: A customer support executive should be able to handle customer complaints efficiently by listening to their concerns, empathizing with them, and providing appropriate solutions or alternatives.
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Managing customer accounts: A customer support executive should maintain and update customer records, including their contact information, transaction history, and account preferences.
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Collaborating with other departments: A customer support executive should collaborate with other departments, including sales, marketing, and product development, to ensure that customer feedback is incorporated into the company's strategies and operations.
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Identifying customer trends: A customer support executive should monitor customer feedback and identify trends or patterns to help the company improve its products, services, or processes.
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Maintaining customer satisfaction: A customer support executive should work towards maintaining high levels of customer satisfaction by providing timely and effective support, following up on customer inquiries, and providing personalized solutions to customer problems.
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Meeting performance targets: A customer support executive should meet performance targets set by the company, such as response time, call handling time, customer satisfaction ratings, and sales targets.


In addition to these responsibilities, a customer support executive should possess excellent communication skills, patience, problem-solving skills, and a customer-centric mindset.

They should also be able to handle high-stress situations and work in a fast-paced environment.


Salary:
₹15, ₹20,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Coimbatore,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (required)

Experience:

- minimum: 1 year (required)
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