Email Support Executive - Bengaluru, Karnataka, India - AVI Consulting LLP

AVI Consulting LLP

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are hiring a Customer Support Executive to join our team at Info HR Solutions. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients.

This is a full-time position based in Bangalore, Karnataka, India, and is suitable for individuals with less than 1 year of experience.

Qualifications and Skills

Excellent verbal and written communication skills in English and regional language Kannada
Strong problemsolving and decisionmaking abilities
Ability to multitask and work under pressure
Good organizational and time management skills
Customeroriented mindset and a passion for delivering exceptional service
Basic computer skills and familiarity with CRM software

Roles and Responsibilities

Assist customers with product or servicerelated inquiries and issues
Identify and escalate priority issues to the appropriate team members
Maintain accurate and uptodate customer records
Ensure customer satisfaction by resolving problems in a timely and professional manner
Collaborate with crossfunctional teams to improve customer support processes
Stay updated on product knowledge and company policies
Manage and resolve customer complaints or conflicts.

Salary:
₹11, ₹20,000.00 per month

Schedule: