Customer Support Executive - Pune, India - CrelioHealth

CrelioHealth
CrelioHealth
Verified Company
Pune, India

3 weeks ago

Deepika Kaur

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Deepika Kaur

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Description
Location(s): Pune

  • Job Role: Customer Support Executive

Responsibilities

  • Interact with users through a series of actions and answer all queries, and resolve issues via chat.
  • Maintain and update records for daily queries and escalation.
  • Troubleshoot systems, and network problems, diagnosing and solving software issues at users' end.
  • Escalate problems that cannot be fixed at tierone support and update users on the status of problems.
  • Assist with highseverity requests or issue escalations as needed.

Requirements:


  • Must be a graduate in any stream.
  • Effective written and spoken English communication skills.
  • Must be Articulate and Spontaneous in Active conversations to handle tough situations.
  • Ability to recognise the sensitive nature of issues and maintain confidentiality.
  • Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
  • The willingness and curiosity to learn new environments and develop new skills.
  • A high degree of intensity, followthrough, and collegiality.
  • Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
  • Ability to thrive in highdemand, highpressure situations.
  • Should be flexible in working on the US
  • Time Zone

About CrelioHealth:

CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team.

We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics.

Our product is LIMS & CRM used for Pathology Labs & Hospitals.


Our Product -
-
CrelioHealth LIMS:


  • Webbased LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
-
CrelioHealth CRM:


  • Patient booking and engagement tool to take patient experience to the next level.
-
CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Blog - CrelioHealth for Diagnostics
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