Application Support Associate - Ahmedabad, India - DISCO

DISCO

Verified Company

Ahmedabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Location:

This role is based out of our Gurugram office
:

What You'll Do:

Display professionalism, quality service, and a "can do" attitude to external clients, as well as internal members of DISCO and vendors via written and verbal communication
Communicate clearly and consistently with customers about technical and nontechnical topics
Analyze client's needs, fully understand their requirements, and determine the appropriate course of action
Proactively monitor open tickets, contact customers, and provide status updates on a timely basis
Deescalate challenging client interactions and work with urgency to provide solutions
Escalate to leadership or other resources as needed to ensure our customers are having a positive experience and getting the support and expertise they need
Perform special assignments, requests for technical expertise or tasks as directed by management
Provide feedback and suggestions to the Product team at DISCO to drive product improvement on behalf of customers
Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns
Proactively contribute to improvements in documentation and our product
Help define business and technical requirements for improving the day to day activities of the department

Who You Are

A good communicator that conveys confidence and a serviceminded approach to helping our internal and external customers
Strong interest in technology with excellent problemsolving skills, with an initiative to research and craft creative technical solutions
Are organized in your approach to work, with an attention to detail, ability to multitask, and a passion for client service
Have 1+ years of legal, project management, and/or technical support experience
Ability to manage multiple, fastmoving projects and tasks at a given time
Ability to empathize with and advocate for our customers
Ability to quickly learn new concepts and teach others
Ability to work nonstandard hours
Ability to work from our India office

Even Better If You Have:

Experience with other ediscovery platforms such as Relativity, Nuix, Brainspace, IPRO, Catalyst, Venio, Recommind, Ringtail or any similar processing or review systems
Experience working in the legal field at a corporation, law firm or consulting business
Experience with any of the following; Salesforce, Jira, Asana, Talkdesk
Experience creating technical documentation
An understanding of the ediscovery process
Bachelor's degree in a Technology or Business field or strong technical background and acumen

Perks of DISCO...

Open, inclusive, and fun environment
Competitive salary plus discretionary bonus
Opportunity to be a part of a startup that is revolutionizing the legal industry
Growth opportunities throughout the company

About DISCO:

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments.

Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us

We are an equal opportunity employer and value diversity.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.