Executive-acquisition - Mumbai, India - Amex

Amex

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Merchant Acquisition team is primarily responsible for acquiring new merchants in the market and increasing coverage of American Express in India.

The leader works on developing strong relationships with these merchants, ensuring warm acceptance and Point of Sale visibility for American Express brand.

roll out special merchant funded or joint promotional activities for our valued cardmembers across proprietary and GNS partners issued cards to drive billings and revenue

Purpose of the Role

Grow Amex penetration & usage across key customers/partners in India in the assigned geography

Roles & Responsibilities

Responsible for a leading a team of Band 28 RM(s) and third party resources to acquire and increase the portfolio of new merchants in the territory.
The primary focus of this role is warm acceptance and ensuring increase in coverage of American express in India.
Ensuring acceptance in all key industry segments in India.
Ensuring merchants are offered and enabled for all forms of acceptance contactless, EMI, pay with point, pay by link etc. as required by respective merchants
Reinforcing core American Express value and strategy against these needs, along with emerging marketplace technologies, will be critical.
Nurture the relationship with new merchants to drive charge volume, grow transactions and increase merchant satisfaction.
Drive network enhancement initiatives.
Develop and implement targeted marketing campaigns that will both deliver additional cardmember benefits and drive spend with new accounts.
Develop a prospect and holdout base for the region.

Critical Factors to Success

Business Outcomes:

Grow coverage in the assigned region.
Grow charge volume/discounted business volume and enhance share of wallet on new accounts.

Leadership Outcomes:

Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world's best customer experiences every day

Past Experience:

Sales, Relationship & Servicing background
Payments industry knowledge

Functional Skills/Capabilities

Indepth understanding of clients, payments & market landscape
Relationship management on a large scale with medium and small merchant categories
Understanding of financial basics
Indepth knowledge of AXP products/ services to create a differentiated value

Knowledge of Platforms

MS office suits (Excel, Word, PowerPoint, Access)

Behavioral Skills/Capabilities

Enterprise Leadership Behaviors:

Set The Agenda:
Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Minimum 5 years of experience post MBA / Post Graduation. GMS India work experience and GMS process knowledge will be a strong advantage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.