Customer Service Adviser - Mohali, India - Vashist Consultancy

Vashist Consultancy
Vashist Consultancy
Verified Company
Mohali, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.


Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.


Responsibilities:


  • Answer questions about service outcomes, schedule and book appointments, vehicle dropoff and vehicle pickup
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
  • Manage and oversee the dealership's workflow and schedule
  • Call customers to advise them about service changes or car pickup times
  • Maintain positive customer relationships to ensure repeat business
Requirements and skills

  • Proven work experience as a Service Advisor or similar role
  • A strong understanding of automotive technology and the automotive industry
  • Proficiency with industryspecific software
  • Excellent customer service, interpersonal and communication expertise
  • Strong organizational, decisionmaking and problemsolving skills
  • Relevant training and/or certifications as a Service Advisor
Salary upto 30k


Location:
Mohali/ Chandigarh


Salary:
₹15, ₹33,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Diploma (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • English (preferred)

Ability to Commute:

  • Mohali, Punjab (required)

Ability to Relocate:

  • Mohali, Punjab: Relocate before starting work (required)

Work Location:
In person


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