Customer Support Executive - Mohali, Punjab, India - 2aSquare Infotech Studios Private Limited
Description
Job Overview:
The Customer Support Executive will serve as a vital link between our customers and our company, ensuring all customer interactions are handled with high standards of service.
You will address a variety of customer needs, from inquiries to complex issue resolutions, contributing to higher customer satisfaction and loyalty.
Key Responsibilities:
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Order Assistance and Payment Processing: Assist customers with placing orders and process payments securely, addressing any questions related to pricing or billing.
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Delivery and Refund Processing: Monitor delivery issues, coordinate with logistics to ensure timely delivery, and manage refund processes as required.
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Record Maintenance: Keep accurate records of customer interactions, transactions, comments, and complaints.
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Complaint Resolution: Efficiently handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
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Team Collaboration: Collaborate with other team members to enhance service delivery and contribute to team targets and objectives.
Qualifications:
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Proven track record as a customer support executive or similar role.
- Excellent communication and interpersonal skills, with the ability to handle stressful situations calmly and professionally.
- Familiarity with CRM systems and practices.
- Strong problemsolving skills and the ability to think analytically.
Pay:
₹20, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Work Location:
In person
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