Mum - Coach - Mumbai, Maharashtra, India - Foundever

Foundever

Verified Company

Mumbai, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Primary Job Responsibilities
Team Leader

Operations Voice /Blended (US)

Roles and Responsibilities:
1 Should have Team Handling Experience

2 Should have 1+Years' Experience as Team Leader

3 Should exhibit People Management Skills.

4 Should be aware of the various Operations and Client Metrics.

5 Strong analytical, solving skills with strong MS Excel skills.

6 Needs to have the drive to achieve given targets.

7 Process adherence (Check, analyze, Control & Improvement).

8 Drive & adhere to Policies & Procedures.

9 Should be well versed in coaching & providing feedback

10 Basic exposure to excel.

11 Good process knowledge and Good interpersonal skills

People Management skills
Client Management skills
Process Management skills
Coaching and Training
Feedback and Performance Management skills
Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management

5 Days Working Role

Work from office opportunity

Education Target:
Minimum Graduate (Any Bachelor's Degree)