Customer Support Executive - Bengaluru, India - Playto Labs

Playto Labs

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Description

Playto Labs is an early-stage angel funded startup by IIT Kanpur alumni, working to make kids future-ready through play. We are building toys, games and curriculum where kids can learn through play.

Within a year of launch, we have paying customers from 33 countries and are working on a large international opportunity.

The current core team at Playto Labs has earlier built Skyfi Labs where they developed 100+ experiential learning products for UG level students, authored papers in experiential learning and won awards.

Those products have paying customers from 67 countries and are rated 4.6+/5 on Google and FB with 1000+ reviews. With such a background, the team is now working on building highly engaging learning-by-doing products for kids.

Playto Labs has raised a round of funding from some amazing angel investors who have built and exited startups successfully.

Most of them invested after first becoming customers of Playto and seeing how the product is impacting their own children.

Job Description:

Providing customers with product training or support during their subscription term
Listening to customers' needs and providing solutions that meet those needs
Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
Monitoring customer accounts to ensure that they are having a positive experience with the company's products or services
Identifying potential problems with customers' accounts and communicating with them to resolve issues.
Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services

Qualifications:

Excellent written & verbal communication skills
Empathy to understand customer needs and pains
Adaptable in a fastpaced, startup environment
6 months to 1 years of Experience in customer support/ customer relationship/ Tele calling