- Consistently execute day to day processes and policies
- Timely and accurately resolve tickets in Service Now ticketing system according to Standard Operating Procedures (SOP) and Service Level Agreement (SLA) deadlines
- Effectively escalate tickets that cannot be resolved per the SOPs to senior technicians and signal vendors to ensure maximum system availability
- Consistently complete daily Quality Assurance reports according to SOPs
- Notify clients of watermarking errors in their systems
- Communicate effectively with signal vendors and clients to resolve issues and create positive relationships
- Actively contribute to improve processes and documentation
- Work in collaboration with other team members
- Other duties as required
- Strong communication skills: interpersonal, telephone, email, and virtual interactions
- Willingness to learn new tasks, maintain focus, recall and follow instructions
- Ability to work in a fast paced, high volume environment within time critical deadlines
- Computer literate with knowledge of Google Suite preferred
- Associate or Bachelor degree in IT, Engineering Technology or similar disciplines
- Experience with ServiceNow or other ticketing system highly desirable
- Experience with radio or television broadcast equipment highly desirable)
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Ibu - Quality Analyst-1
3 weeks ago
Lilly Bengaluru, Karnataka, IndiaAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve th ...
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Data Quality and Governance Analyst-2
1 week ago
JLL Bengaluru, IndiaJLL supports the Whole You, personally and professionally. · Data Quality and Governance Analyst · - 2 · JLL/Technologies CoE · **What this job involves**: · About the role · JLLTechAmbitions · The Senior Data Quality & Governance Analyst will be responsible for providing data qu ...
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Quality Analyst
5 days ago
Gameskraft Bengaluru, IndiaJob Description for Quality Analyst for Customer Experience · We are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. ...
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Quality Analyst
2 weeks ago
Gameskraft Bengaluru, IndiaJob Description for Quality Analyst: · We are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candida ...
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Quality Analyst
1 week ago
TripFactory Bengaluru, India· Roles and Responsibilities: · Meeting the audit targets aligned. · Quality Checkoffs the leads generated by the operations / data research team members. · Sharing of Feedback with the advisors/ research analysts. · Participates in design of call monitoring formats and quality ...
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Quality Analyst
1 week ago
People Staffing Solutions Bengaluru, IndiaRole - Quality Analyst( International BPO) · Location - Bangalore · Salary - 6.5 LPA · Experience - 3+ years · Notice period- Immediate to 45 Days · Work Mode- Work from Office · Shift- Rotational · Key Responsibilities include: · • Held regular one-on-one meetings with employees ...
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Quality Analyst
6 days ago
Great Learning bangalore, IndiaKey Responsibilities · Great Learning is hiring experienced quality analysts to work full-time with us. We are looking fora Quality Analyst to join our team and help check our programs/courses that meet ourorganization's quality standards. The responsibility of quality analysts ...
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Quality Analyst
1 week ago
TripFactory. Bangalore City, IndiaRoles and Responsibilities:Meeting the audit targets aligned.Quality Checkoffs the leads generated by the operations / data research team members.Sharing of Feedback with the advisors/ research analysts.Participates in design of call monitoring formats and quality standards.Uses ...
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Quality Analyst
6 days ago
Gameskraft Bengaluru, IndiaJob Description for Quality Analyst for Customer Experience · We are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. ...
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Quality Analyst
2 weeks ago
timesjobs Bengaluru/ Bangalore, India Full time· JOB DETAILS · Conduct SOP, GMP training programmes · To co-ordinate training programmes and train individuals in their relevant operation and continual focus on cGMP trainings. · To co-ordinate for On the job activities of personnel · Develop test plans, test cases, test scrip ...
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Quality Analyst
5 days ago
Geektrust Bangalore, India Full timeJob Description: About the company: Thoughtworks is a global software consultancy, with 25+ years of experience working with leading enterprises to solve their most complex problems with technology. · They connect strategy and execution, helping their clients to strengthen their ...
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Quality Analyst
5 days ago
Semperfi Bangalore, India Full timePosition : Sr. · Quality Analyst - Salesforce (Band- A3)Experience : 4 to 7 Yrs Notice Period : Immediate Shift Timing: 12 PM to 9 PM IST (But should be comfortable to stretch if required)No. · Of Positions : 1 Budget : 2.5 or 3 Lacs max Job Mode : Work from office (We can give w ...
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Quality Analyst
6 days ago
airbus bangalore, IndiaJob Description: Job Description · Dated: 17-Apr-2024 · Role : IIDGQ (International India Digital Governance Quality) Quality Analyst · Number of positions : 1 · About Position: · IT in Airbus aims at becoming a core function, where sustainable IT is starting to transf ...
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Quality Analyst
6 days ago
One Degree North HR Services Bangalore, India permanentProfile : Quality control analyst · Technical Skills : 4+ years of strong Test Development & Quality Control implementation experience · Must Have : · - Strong knowledge in Test Development, Testing Strategies & Frameworks · - Strong experience in testing both Web & Mobile app ...
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Quality Analyst
1 week ago
People Staffing Solutions Bengaluru, IndiaRole - Quality Analyst( International BPO)Location - BangaloreSalary - 6.5 LPAExperience - 3+ yearsNotice period- Immediate to 45 DaysWork Mode- Work from OfficeShift- Rotational · Key Responsibilities include: · • Held regular one-on-one meetings with employees to review perform ...
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Quality Analyst
6 days ago
WEBROCKS bangalore, IndiaJOB DESCRIPTION QUALITY ANALYST- · Ø Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details on · respective Tickets. · Ø Analyse quality process and procedure to ensure it meets process requirements. · Ø Meeting daily, weekly and monthly audits ana ...
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Quality Analyst
1 week ago
airbus Bengaluru, IndiaJob Description:Job DescriptionDated: 17-Apr-2024 · Role · : · IIDGQ (International India Digital Governance Quality) Quality AnalystNumber of positions : 1 · About Position: · IT in Airbus aims at becoming a core function, where sustainable IT is starting to transform our compan ...
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Quality Analyst
6 days ago
Eloelo bangalore, IndiaRole : Quality Analyst · Exciting Opportunity at Eloelo : Join the Future of Live Streaming and Social Gaming · Are you ready to be a part of the dynamic world of live streaming and social gaming? Look no further Eloelo, an innovative Indian platform founded in February 2020 by e ...
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Quality Analyst
18 hours ago
Airbus Bengaluru, IndiaQualification & Experience1. A Bachelor Degree in Computer Science, Computer Engineering, Information Technology, orrelevant field witha. 5-8 years of IT and Quality experience collectively.b. preferably around 3-5 years of experience in Digital Manufacturing, ProductDevelopment ...
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Quality Analyst
6 days ago
Adapt Ready Bangalore, IndiaAbout Us : · Adapt Ready is a technology startup providing a risk intelligence platform for commercial insurers and financial service providers. The company's award-winning platform provides a 360- view of risk using a unique blend of external data, machine learning, and big dat ...
Quality Analyst - Bangalore, India - Jobs for Humanity
Description
This role proactively identifies potential risks to data quality and assists in all required investigations to ensure prompt and accurate resolution of issues, thoroughly processing automated tickets and incoming client support calls.
Job Responsibilities :
Position Requirements :