Voice & Accent Trainer - Hyderabad, India - Teleperformance

Teleperformance
Teleperformance
Verified Company
Hyderabad, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.

  • Provide inputs for training to assist reducing the learning curve of new hires
  • Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
  • Develop Training Planner for the year based on the Training Needs Assessment.
  • Deliver relevant training program under specified timelines
  • Ensure individual and organization wide training needs are fulfilled
  • Coordinate with Operations for successful implementation of training modules
  • Closely track progress and maintain records of all training activities.
  • Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
  • To play an active role in training the Trainers
  • Graduate with excellent spoken and written English.
  • At least 2yrs work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)
  • Excellent communication and presentation skills
  • Good command over English and ability to train on language skills
  • Exceptional reporting and analysis skills
  • Strong analytical, conceptual and problemsolving abilities required
  • Ability to work in a fastpaced environment with mínimal supervision
  • Self motivated team player with high energy levels and passion for training
  • Feedback skills to inspire Agents to improve performance
  • Leadership, conflict management and problem solving qualities
  • Gogetter attitude with multitasking capability
  • Open to work in rotational shifts

Salary:
₹25, ₹50,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • English (preferred)
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