Service Advisor - Andheri, Mumbai, Maharashtra, India - Global Talent Strategist

Global Talent Strategist

Verified Company

Andheri, Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Requirement:

Qualification:
Diploma / Degree in Automobile engineering

Experience: 2-4 years in reputed 4-wheeler workshop, Driving License.

Duties & Responsibilities:

1)Primary Responsibilities:
To greet, receive and serve customers with a smile.

To always be groomed and in uniform.

To conduct joint inspection with the customer of his/her vehicle.

To take proper inventory of vehicle, with proper remarks and ticks in the inventory sheets.

To take signature of the customer on the inventory sheet / job card once the inspection is

complete.

vehicle number etc. are mentioned in the Job card.

To give customers the right advice & recommendation based on the vehicles service

history.

To furnish reasonable initial estimate of service with the customer.

To assist with customer's insurance assessment, claim process & other processing

requirement, paper work, etc.

To provide a well calculated time of delivery & cost of repairs considering all operational

factors.

To coordinate with JC for service after the insurance company's go ahead & customers

prior approval on estimate only.

To inform customer about the additional jobs, cost involved and proceed after prior

approval / supplementary insurance assessment only.

To ensure that all demanded jobs by customer are completed on time & within estimated

cost, with best body repair &paint finish quality.

To exceed customers' expectations and resolves queries.

To achieve the set business targets in terms of parts selling, labour billing, VAS, tyres,

batteries, ATW, RSA.

To attend minimum number of customers/cars per day as per the dealership norms.

To achieve the set qualities targets in terms of complaint incidence, PSF score, Zero

repeat repair etc.

To follow up & be responsible for the recovery of all outstanding payment from insurance

company/customer.

To ensure body shop to service conversion for all vehicles which are due for service.

2)Secondary Responsibilities:
To ensure customers VOC is translated into accurate required jobs.

To follow up with parts manager for ordered parts receipts & keep the customer updated

about the status.

To assist the customer with quick billing and delivery.

To solicit customers feedback and suggestions for improvement and act upon them.

To exceed customers' expectations and resolves queries.

Maintain all reports necessary as per the dealership.

Pay:
₹15, ₹25,000.00 per month

Schedule: