Customer Success Executive - Andheri East, Mumbai, Maharashtra, India - ZELL EDUCATION PRIVATE LIMITED
2 weeks ago
Description
Roles & Responsibilities
- Training and onboarding of students post sales
- Delivering prompt, efficient and friendly responses to students across various channels
- Initiate regular calls with the students to track their progress
- Proactively manage the success of the assigned students
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction
- Act as customer's voice for Zell's internal teams and work with relevant teams to improve product and services basis feedback received from the students
Job Types:
Full-time, Permanent, Fresher
Salary:
₹321, ₹410,000.00 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
Experience:
- total work: 1 year (preferred)
Work Location:
In person
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