Virtual Care-officer Customer Care - Indore, India - Abacus Consultants

Abacus Consultants

Verified Company

Indore, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

- 5 years:

Any Graduate:

**Vitual Care

Service**:

6 lkh ~ 65 lkh:

Job Purpose

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

Review the Outcalling process to Customers for clarifying customer queries on transaction declined due to card control not enabled, Renewal and upgrade customers for welcome call/feature enforcement
To ensure team meets the defined benchmarks on service experience, call handling time, quality,

revenue generation through cross sell of products etc parameters are met consistently, including

the call productivity standard

Ensure team meets zero defects processing of all customer requests
Ensure team meets complete and accurate resolution within the defined TATs.
Ensure team meets required process compliance as per the set Audit and SQ guidelines.