Customer Service Representative - Mumbai, India - Consult Hagnos

Consult Hagnos

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description:

Should be capable of handling calls (inbound & outbound) for long duration, on voice or video
Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC)and ensure to provide first time resolution
Should be empathetic to customers QRC and have excellent probing and problemsolving skills to handle irate customers
Should be open to working in a rotational shift
Should dedicate for continuous learning of products, processes and market
Should be a team player and willing to help new and fellow CSRs to come up the curve
Discuss action plan to achieve assigned input and output targets

Should be able to work under pressure situation and achieve agreed targets

Ability to exercise required independent judgement in dealing with situations, in adherence

and accordance with the company protocols

Requirements:

Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or

Accounting & Finance specialisation

Minimum 1year experience in BPO, preferably in customer support/ retention process in

BFSI sector

Strong verbal/written communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively
Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems
Comfortable with rotational shifts

Compensation
Annual

CTC:
Lakhs basis the interview evaluation

Employment Full-time

Location:
Thane/ Vashi/ Powai/ Mulund

Note - The role does not involve Insurance Sales and the CSR will be designated to work in a

IJP as a Team Manager

Salary:
₹11, ₹20,000.00 per month

Benefits: