Angular Js - India - Bloom Consulting Services

Bloom Consulting Services

Verified Company

India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

NA

Experience

0 - 1 year
Offered Salary

Notice Period

Not Disclosed

Product Support Responsibilities:

Follow best practices for processing ticket items, including analysis and troubleshooting, detailed documentation and task escalation to appropriate internal resources as necessary along with timely updates to clients.
Explain technical information in a patient and respectful manner to customers with varying levels.
Ensure call standards are maintained with respect to greeting, problem identification, and proposed solution.
Gather business requirements, analyze user requirements, perform systems analysis, and gather technical and functional specifications for the INSZoom Application.
Provide best practices consulting to ensure the valuable solutions are presented to our customers.
Manage key clients; administer client requests; and serve as liaison management and internal/external stakeholders.
Identify improvement areas and implement measures to maximize customer satisfaction levels.
Collaborate with team members on knowledge transfer, support policies, procedures and standards
Client interaction for requirement gathering, system analysis, gathering of technical and functional specifications.
Handle escalated client complaints and attempting to resolve them and ensure clients are retained
Job responsibilities also include any additional tasks, projects or responsibilities as directed by management.
Provide oncall support during weekend and holiday coverage on a rotating shift schedule.

Competencies, Knowledge, Skill, Experience

Be able to learn INSZoom's product through training provided
Enhance the organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Have a "can do" attitude; be highly selfmotivated, detailoriented and organized
Maintain grace under pressure in a fastpaced work environment
Be passionate about excellent customer service
Possess excellent listening, oral and written communication skills; excellent English language communication skills a must
Be able to exercise terrific time management and prioritization skills
Have prior experience in working in a diverse global environment
Degree/associate degree/certificate from an accredited educational institution required
Be proficient with internet technologies, Microsoft Office, Windows, Mac, Adobe experience with ZenDesk, AutoTask, Remedy or HelpDesk Pilot "nice to have".