L1/l2 Support - New Delhi, India - NISG (National Institute for Smart Government)

NISG (National Institute for Smart Government)

Verified Company

New Delhi, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

From 2 to 4 year(s) of experience

₹ Not Disclosed by Recruiter

New Delhi

Roles and Responsibilities

Requirement Description:

Support SIDBI in managing the user requirements for
Udyam Assist Portal.
Interact with various stake holders (
Banks / MFIs / Institutions / Ministry Users etc) to hand hold them in software operations and usage of Udyam Assist Platform

First level analysis of issues and Triaging faced by website users and inform to respective stakeholders.

Troubleshooting of problems faced.

Generate need-based reports

Upload required data in system form smart excel.

Handhold various users in uploading smart excel in the system

Skillset / Competency:

Knowledge of MS Office 2016 and above / Office 365
including hands on experience in MS Excel 2016 and above.

Knowledge of handling Excel Macros / write / modify excel macros.

Excellent communication skills in English and Hindi,

Experience:

At least 2+ Years relevant experience insupporting
website operations /troubleshooting

Role:_Back Office Executive
Salary:_ Not Disclosed by Recruiter
Industry:_IT Services & Consulting
Functional Area_BFSI, Investments & Trading
Role Category_Banking Operations
Employment Type:_Full Time, Temporary/Contractual
Key Skills
MS Excel 2016L1MS Office 2016stakeholder managementL2Technical SupportTroubleshooting

Education