Front Office Associate - Ernakulam, India - Heiley Spaces Pvt Ltd

Heiley Spaces Pvt Ltd
Heiley Spaces Pvt Ltd
Verified Company
Ernakulam, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are seeking dedicated individuals to join our team as Front Office Associates.

As a Front Office Associate, you will be the face of our hotel, providing exceptional customer service and ensuring smooth front desk operations.


Responsibilities:


  • Greet guests with a warm and welcoming attitude upon their arrival.
  • Checkin and checkout guests efficiently, ensuring accuracy in reservation details and payment processing.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Provide information about hotel facilities, services, and local attractions.
  • Assist in managing guest reservations, ensuring accuracy and timely updates.
  • Maintain the cleanliness and organisation of the front desk and reception area.
  • Answer phone calls and direct them to the appropriate department or personnel.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Handle cash and credit card transactions accurately and securely.
  • Follow established procedures for safety, security, and guest confidentiality.

Requirements:


  • Graduation in any discipline or equivalent qualification.
  • Proven experience in a front office or customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and attention to detail.
  • Customer service orientation with a friendly and helpful approach.
  • Ability to multitask and prioritise tasks effectively.
  • Strong organisational and time management skills.
  • Ability to work well in a team and independently.
  • Flexibility to work in shifts, including weekends and holidays.

Job Types:
Full-time, Regular / Permanent


Salary:
₹10, ₹15,000.00 per month


Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

Speak with the employer
More jobs from Heiley Spaces Pvt Ltd
See all jobs of Heiley Spaces Pvt Ltd