Front Office Associate - Goa, India - Bloom Hotel Group
Description
Hotel Front Desk Associate responsibilities:
- Performing all checkin and checkout tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Salary:
₹12, ₹13,500.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Education:
- Diploma (preferred)
Experience:
Microsoft Office: 1 year (preferred)
- total work: 1 year (required)
Language:
- Hindi (preferred)
- English (required)
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