Post Sales Executive - New Delhi, India - Broomees

Broomees

Verified Company

New Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Simple yet fun - have conversations with customers and close the deal, get work done by juniors in post-sales, operations etc.

Post Sales Relationship Manager

About Us:

Broomees is a leading domestic help hiring platform, founded in 2021 with the goal of providing top-notch services to our clients in Delhi, Noida and Gurugram.

Our team of skilled professionals offer babysitting, cooking, and housekeeping services. Backed by Global VC's, Shark Tank India and Successful Industry Leaders.

We pride ourselves on providing reliable, high-quality assistance to allow our clients to focus on what matters most to them.

From part-time to full-time support, we have the expertise and resources to handle all your household needs.

About The Role:
We are seeking a Post Sales Relationship Manager to join our team at Broomees India.

As a Post Sales Relationship Manager, you will be responsible for maintaining strong relationships with our customers after the sale has been made.

You will serve as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction.

This is a full-time position based in New Delhi, Delhi, India, with an emphasis on building and maintaining customer relationships.

Qualification & Skills:

Fresher with less than 1 year of experience in a similar role
Demonstrated ability to build and maintain strong customer relationships

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Excellent communication and interpersonal skills(Proficient level English is required):

Strong problem-solving and conflict resolution abilities
Ability to work independently and collaboratively in a fastpaced environment
Attention to detail and strong organisational skills

Roles and Responsibilities:

Serve as the primary point of contact for customers after the sale
Understand customer needs and develop strong relationships to ensure customer satisfaction
Address customer inquiries, concerns, and requests in a timely and professional manner Collaborate with crossfunctional teams to resolve customer issues and escalate when necessary
Provide product and service information to customers, including troubleshooting and resolving technical issues
Follow up with customers to ensure their needs are met and identify opportunities for upselling and cross selling
Track and report on customer interactions, providing insights and recommendations to improve customer satisfaction
Stay uptodate with industry trends and developments, ensuring our postsales processes align with best practices
Contribute to the development and enhancement of customer support processes and procedures.

What we are offering:

An opportunity to join a startup organization and get to interact and build relationships with our esteemed investors.
A highpace learning environment where you will have the opportunity to drive the company's growthstrategy while working closely with the founders.
Collaborate with accomplished mentors and colleagues in a meritocracydriven work environment.

If you have a driven, adaptable nature and enjoy fast-paced environments, reach out to us to begin this exciting journey.

Please check the salary bracket before applying: 25K Per Month + Incentives(Where you can earn 35K+ Per Month)

Job Types:
Full-time, Permanent

Salary:
₹20, ₹25,000.00 per month

Benefits: