Executive CRM - Mumbai, India - Runwal Developers Private Limited

Runwal Developers Private Limited

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Purpose:

Responsible for supporting with client relationship management across the site for all retail & commercial customers so as to ensure maximum customer satisfaction through various associated CRM processes, procedures & documentation for all customer/ client segments.

Key Accountabilities/Responsibilities:

Prepare customer agreements, dashboards (allotment, registration, possession etc.), CC reports, forecasts, sold/unsold reports etc. & send to necessary stakeholders
Responsible for maintaining the diary (pending work, note of PDCs, customer's query), checking pending folder & processing documents accordingly
Co

- coordinate with Team Leader for checklist of Brokerage, AFS, NOC and Possession files, and documents to be sent/received via courier

Prepare list of defaulters and ensure reminders and cancelation letters are sent with proper IOM
Update all necessary CRM related details on ERP system, including necessary checks & data verification

EDUCATIONAL QUALIFICATIONS:
Any graduate

RELEVANT EXPERIENCE:

5 years or more of experience in the area of Customer Relationship Management (CRM), with at least
3 years of experience in the construction/ real estate industry.

Technical Skills:
Knowledge of construction & real estate industry, CRM processes & procedures, customer service procedures, SAP, ERP

Job Types:
Full-time, Permanent

Salary:
₹350, ₹450,000.00 per year

Benefits: