Digital Workforce Process Improvement Associate Ii - Mumbai, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary:

Digital Workforce projects are usually 4 to 12 weeks long, depending on complexity and scope, across multiple operational areas.

The objectives of the group are to:

Work across functional organizations to identify synergies
Drive performance improvement through improved endtoend process design leveraging digital workforce technologies such as RPA, Machine Learning or AI
Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
Drive productivity improvements and reduce nonvalue adding expense
Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)
Identify and support the development of new capabilities
Identify and develop metrics to best manage the organization
Facilitate organizational change readiness
Drive and sustain risk and control efforts

team.

Activities may include conducting interviews and side-by-sides with clients, analyzing various data sources, compiling presentations and syndicating results with partners across the firm.

Responsibilities:

Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects
Develop and refine recommended solutions to address issues and capture opportunities.
Compile presentations to summarize findings/recommendations and take part in syndication process to senior management.
Partner with stakeholders in all activities.
Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.
Support engagements that drive Quality, Cost, Productivity and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and/or Capacity Planning.
Drive endtoend process redesign and performance improvement through the identification and elimination of waste (nonvalue added activities)
Build organizational capability through strong relationships with internal clients and team members
Use project management skills to break down work into process steps, develop schedules, and work within time constraints.
Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.
Use strategic thinking and planning skills/abilities to drive innovation.
Serve as a Change Agent and contribute to the Continuous Improvement Culture.

Required qualifications, capabilities, and skills:

Ability to lead a work streams within a larger project with ambiguous requirements/information from inception to completion
Must have process reengineering experience; Ability to map processes using Visio or other tools
Has a passion for new tech, and is always on the lookout for "what's new"
Experience working with Robotics and other emerging technologies would be ideal
Must have a systemic end to end mindset
Bachelor's degree from a competitive school, demonstrating a strong academic and extracurricular track record
Have experience in strategy, process improvement or reengineering efforts within an operations environment
Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
Exceptional facilitation skills with ability to bring teams to consensus
Knowledge/Awareness and/or Experience in digital workforce technologies such as RPA, Machine Learning or AI

Preferred qualifications, capabilities, and

Skills:

Experience working with or in technology is a plus, but not required.
Experience in financial services operations strategy or consulting highly preferred, but not required.
Banking experience within Retail Operations, technology and other support functions preferred but not required
Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills
Understanding of and/or experience with Agile software development is a plus, but not required
Experience solving complex business problems in a collaborative environment by thinking outside of the box, providing innovative solution with and without technology
Analytic skills gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.