International Voice Process - Bengaluru, India - IntouchCX

IntouchCX

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About IntouchCX
IntouchCX is a global customer care and technology company.

With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer experiences for the world's most innovative brands.

About the Job
We are looking for a self-motivated individual with excellent customer service skills to join our team.

Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

This role is currently offered as WFH

As a Customer Service Associate - Voice, You Will

Have daily interactions with customers and handle all issues from end to end via call.
Go the extra mile to engage customers in solving issues and ensure satisfaction.
Quickly and effectively build rapport with customers, diagnose and resolve issues
Provide white glove service and have the ability to provide an overall excellent customer experience.
Managing customer expectations regarding estimated response times

As a Customer Service Associate - Voice, You Have

A postsecondary degree in any major
6 months 4 years of customer service experience
Fluency in spoken English
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Excellent communication skills and high emotional intelligence
Excellent problem solving and customer service skills
Strong analytical & Interpersonal skills
The ability to be a selfstarter, a sense of urgency, and the ability to remain calm under pressure

A flexible schedule