Customer Experience Associate - Gurgaon, India - Scalent Solutions
Description
We are looking for a customer experience associate to join our team with the objective of serving our customers better and proactively.
Responsibilities:
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Resolve customer complaints and provide appropriate solutions within the defined timelines.
- Call abandoned cart users to understand the reason for their drop off and convert them to make a purchase.
- Strategize and execute initiatives that will help in creating customer delight.
- Collaborate with internal departments to optimize customer services and brand awareness.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Make Non-Order Delivery Report calls to the customers for orders that haven't been delivered.
Requirements:
- 01 year of work experience.
- Proficient in verbal and written communication i.e. English and Hindi.
- Comfortable speaking over the phone for multiple hours in the day.
- Ability to multitask, prioritize, and manage time effectively.
- Likes talking to new people and understanding new perspectives.
- Has interpersonal skills and a clientcentered approach.
- Possesses collaboration, and problemsolving skills.
Salary:
₹360, ₹400,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (required)
- Customer service: 1 year (required)
Language:
- English (required)
- Hindi (preferred)
More jobs from Scalent Solutions
-
Sales Executive
Navi Mumbai, India - 2 weeks ago
-
Executive Assistant
Remote, India - 1 week ago
-
Operations Associate
Gurgaon, India - 3 days ago
-
Inside Sales Executive
Bengaluru, India - 3 weeks ago
-
Customer Experience Associate
Gurgaon, India - 2 weeks ago
-
Account Executive
Remote, India - 3 weeks ago