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    Technical & Business Operations Specialist - Pune, India - Amdocs

    Amdocs
    Amdocs Pune, India

    2 weeks ago

    Amdocs background
    Description
    In one sentencePrioritize, plan, and assign tasks to team members based on ability/focus for the day

    What will your job look like?

    You will lead and mentor a small team within a specific task or projectYou will be responsible for processes, KPIs, and communication within the projectYou will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoringYou will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge managementYou will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk ticketsYou will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix

    All you need is...


    6 years of relevant industry experienceExcellent communication skills and ability to respond to customer queries quicklyAbility to understand business needs and manage 24X7 shiftsGood hands-on technical knowledgeExcellent domain knowledge in incident handling, production management, and audit processesExperience in a complex global, matrix organization working across multiple time zonesExperience in working in ambiguous situations, working under pressure, and flexible work hoursProduction-oriented with a sense of urgency and sensitive to production requirements.


    Why you will love this job:
    You will have a wide scope of activitiesYou will have excellent products and solutionsYou will have scope for professional development
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