Customer Support Officer - Chandigarh, India - Re'equil India Private Limited

Re'equil India Private Limited
Re'equil India Private Limited
Verified Company
Chandigarh, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

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Description

Job Title
Customer Support Executive


Reporting to
Assistant Manager - Customer Support


Reportee(s)
NA


Indirect Reportees
Nil


1.


RESPONSIBILITIES:

  • Manage large amount of retention calls in a timely and effective manner
  • Follow communication "scripts" when handling customers
  • Identify customers' needs, clarify information, research every issue and provide solutions or alternatives
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile and retain them.

2.


QUALIFICATIONS & EXPERIENCE:

  • Graduation in any field
  • 12 years of experience (Freshers can also apply)

3.


SKILLS & KNOWLEDGE:

a


Functional Skills:

  • Call handling and active listening skills
  • Verbal and written communication
  • Handling difficult customers
  • Problem solving skills
  • Team player

b


Computer Skills:

  • Basic Excel knowledge

c


Behavioural Skills:

  • Empathetic and Patient
  • Positive attitude
  • Communication skills
  • Adaptability to situations

Job Types:
Full-time, Walk-In


Salary:
₹20, ₹25,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Work Location:
In person


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