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    ITSM Developer - Bangalore, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Bangalore, India

    3 weeks ago

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    OTHER
    Description

    Description - External

    Service Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise IT operations. To deliver these capabilities across Cognizant's enterprise we require a proven, experienced Program Director to drive the governance, planning, financial controls, cadence, and alignment of communications across the program.

    Location – PAN India

    Role – ITSM Developer

    Level- Manager / Senior Associate

    Experience – 6 to 12 Years

    Core Accountabilities

    · Implementing Incident, Problem, Change, Service Catalog, Request.

    · Collaborate with other business and technical teams to develop user-friendly catalog items using ServiceNow's latest tools including Studio, Flow Designer, and Integration Hub.

    · Development of Global Service Catalog from requirement gathering to development, testing, and moving to production

    · Support ServiceNow implementation / enhancements with technical support as required.

    · Ensure Enterprise IT / Infrastructure standards are considered.

    · Service-now ITSM, CMDB, Service catalog

    · Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup.

    · Integration of ServiceNow to Other Applications.

    · Developed and Implemented Service Cataloge items, Order guides, record producer, Variable Sets, UI Policies, Data policies, UI Actions, ACL- s, Client Scripts, Business Rules, Script includes

    · Development and Configuration of ServiceNow In scope Modules

    · Provide technical support for complex issues

    Minimum Qualifications

    · B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record

    · Minimum 3 years of working experience on the ServiceNow platform

    · Well versed with different ServiceNow products

    · Hands-on experience with Incident Management, ITSM, Service Catalog & Asset Management products.

    · Hands-on experience on Script Includes, Business Rules & Client scripts

    · Excellent communication skills - verbal & written are truly essential

    · Demonstrated experience working with business partners to interpret requirements

    · Experience working in Agile mode and working with remotely located teams.

    · Great interpersonal skills result driven & Go-getter attitude is highly desirable

    Desired Qualifications

    ITIL V4 foundation certification

    ServiceNow ITSM Implementation Specialist certification

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