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    Customer Service Executive - pune, India - United Consulting

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    Description

    We are looking for a qualified Customer Service Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.

    Responsibilities:
    • Managing a team of representatives offering customer support.
    • Overseeing the customer service process.
    • Resolving customer complaints brought to your attention.
    • Creating policies and procedures.
    • Planning the training and standardization of service delivery.
    • Selecting and hiring new staff.
    • Monitoring the work of individual representatives and of the team.
    • Conducting quality assurance surveys with customers and providing feedback to the staff.
    • Possessing excellent product knowledge to enhance customer support.

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