Digital Workforce Process Improvement Associate Ii - Mumbai, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Digital Workforce is a high-visibility internal consulting team and Center of Excellence (CoE) supporting Consumer and

Community Bank (CCB) Operations. The team is accountable to scope and drive digital workforce agenda including

process selection, process design, organizational change and functional collaborative engagements across CCB

Operations. Projects are usually 4 to 12 weeks long, depending on complexity and scope, across multiple operational

areas.

The objectives of the group are to:

Work across functional organizations to identify synergies
Drive performance improvement through improved endtoend process design leveraging digital workforce

technologies such as RPA, Machine Learning or AI

Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners

and customers

Drive productivity improvements and reduce nonvalue adding expense
Promote more effective use of existing tools and processes (and eliminate those that are not used or are

ineffectual)

Identify and support the development of new capabilities
Identify and develop metrics to best manage the organization
Facilitate organizational change readiness
Drive and sustain risk and control efforts

We are currently seeking qualified individuals who can work with the senior management on the Digital Workforce team to

identify opportunities to improve processes (e.g., drive efficiencies, improve the customer experience, reduce risks, etc.),

conduct robust analysis to quantify the opportunities identified and present findings in a clear and concise manner to

team. Activities may include conducting interviews and side-by-sides with clients, analyzing various data sources,

compiling presentations and syndicating results with partners across the firm.

Responsibilities:

Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process

improvement projects

Develop and refine recommended solutions to address issues and capture opportunities.
Compile presentations to summarize findings/recommendations and take part in syndication process to senior

management.

Partner with stakeholders in all activities.
Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from

managers and senior consultants and following through on tasks and assignments.

Support engagements that drive Quality, Cost, Productivity and Service Delivery projects to completion

using formal process improvement methodologies such as Lean, Six Sigma and/or Capacity Planning.

Drive endtoend process redesign and performance improvement through the identification and elimination of

waste (non-value added activities)

Build organizational capability through strong relationships with internal clients and team members
Use project management skills to break down work into process steps, develop schedules, and work within time

constraints.

concepts.

Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.
Use strategic thinking and planning skills/abilities to drive innovation.
Serve as a Change Agent and contribute to the Continuous Improvement Culture.

Qualifications:

Ability to lead a work streams within a larger project with ambiguous requirements/information from inception to

completion

Experience working with or in technology is a plus, but not required
Experience solving complex business problems in a collaborative environment by thinking outside of the box,

providing innovative solution with and without technology

Must have process reengineering experience; Ability to map processes using Visio or other tools
Understanding of and/or experience with Agile software development is a plus, but not required
Draft target state process maps, value stream maps as per standards
Conduct workshops and facilitate feasibility review sessions on robotic opportunities
Work with business SMEs to perform data gathering, data analysis
Produce deliverables, standards, templates for successful service delivery
Always at thinking of ways to do things better, faster, smarter
Has a passion for new tech, and is always on the lookout for "what's new"
Experience working with Robotics and other emerging technologies would be ideal
Must have a systemic end to end mindset
Bachelor's degree from a competitive school, demonstrating a strong academic and extracurricular track record
Have experience in strategy, process improvement or reengineering efforts within an operations environment
Experience in financial services operations strategy or consulting highly preferred, but not required
Banking experience within Retail Operations, technology and other support functions preferred but not required
Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills
Proven ability t