L1/l2 Support - Mumbai, Maharashtra, India - Sampoorna Computer People

Sampoorna Computer People

Verified Company

Mumbai, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary

Experience:
6 Years

Location:
Mumbai

Designation:

L1/L2 Support

Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA

Educational Level:

Graduate/Bachelors

Stream of Study:
Computer Science/IT

Industrial Type:
IT-Hardware & Networking

Functional Area:
IT Software - Application Programming / Maintenance

Key Skills:
Networking

Job Post Date:
Wednesday, April 10, 2024

Company Description

Our client is, headquartered in Mumbai, India is a young, vibrant company with highly professional workforce committed to take world class solutions and services to its customers. driven by passion takes pride in delivering unique products and value added telecom, networking & media solutions to address the needs of its customers in the digital world.
Technology
Employees spend enormous time to identify products that benefit the customers. we believe in getting ahead of the technology curve and embracing all new products and building solutions around them to launch them into the market.
Partnerships
We believe, partnership is the key to success. The leadership team are aware of the power of synergy. Therefore, the company will leave no stone unturned to collaborate with best of the players to provide added value to its customers.
Innovations
We believe innovations are fundamental and crucial for bringing in uniqueness and efficiency to a customer's business. we're driven by simple curiosity. Backed by this driving force, we continually identify and implement time tested innovative ideas into the customer's network in the form of product features, or services, or addons.
Level 1 Support
BE/B.Tech/B.Sc/BCA or equivalent
CCNA Sec. or Equivalent
Overall 24 years experience in network security with at least 1 year in managing Proxy / WAF / NDLP solutions
Proficiency with management of Proxy / WAF / NDLP
Experience in working with Windows, Linux, Unix environment
Incident, problem, service request management & configuration management of Proxy / WAF / NDLP solutions
Day to Day BAU configuration changes
Proactively utilize network monitoring tools to isolate events before service degradation occurs
Supporting incident monitoring and incident analysis/response initiatives
Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets

Conducting daily performance checks on devices, periodic audits and compliance

Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel
Implement, and maintain network security policy, standards, and procedures
Deploying and maintaining access and security policies for Proxy/WAF/NDLP solutions
Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/
Coordination with OEM's for TAC support, RMA, replacement & reconfiguration of faulty devices/appliances
Device configuration backup as per the agreed schedule