- Be a people leader, set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals
- Effectively represent the support department on cross-organizational teams to deliver on organizational objectives.
- Manage workflows and schedules for direct reports and ensure adequate workload coverage
- Deliver regular reports that provide qualitative and quantitative descriptions of customer support activities
- Manage key processes including FAQ analysis, case reviews, and customer feedback analysis
- Develop and maintain Support procedures and policies
- Advocate for customers and define ways to continually add value to the customer experience
- Foster a culture of continuous improvement, performance excellence, and teamwork within the support tea
- We provide 24*7 customer support and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.
- An analytics support manager with supply chain domain knowledge and customer centric problem-solving thought process
- A data sherlock with ability to perform root cause analysis of data issues and layout a plan for resolution with low/minimal support.
- A self-starter and continuous learner who takes full ownership of issue resolution life cycle and commitment to customer satisfaction.
- A fluent communicator with exceptional English language skills (verbal and written)
- An efficient articulator with vertically integrated communication style and ability to cater to information needs of all types of users (operational, tactical, and executive)
- Great stakeholder management abilities to work with product, platform, implementation, and leadership teams internally towards achieving a common goal, customer success.
- Soft spoken, methodical, and pleasing personality who's willing to go above and beyond in achieving customer success.
- Excellent situational awareness in handling objections in dynamic customer environments.
- Strong Escalation management experience with multiple stakeholders including customers and product teams
- 8+ years of overall professional experience with at least 5+ years in customer-facing data analytics roles
- Knowledge of supply chain domain and key processes within in – demand planning, inventory management, S&OP etc.
- Data analytics skills with hands on experience being a business analyst / data analyst is mandatory. This role requires you to work hands on with data visualization tools like Qlik and Dash, data engineering pipelines in azure data bricks and our home grown AIO data foundation software.
- Hands on experience in Python, SQL
- Ability to de-bug data pipelines, ETL jobs to find root causes for customer issues and fix them
- Ability to de-bug dashboard data models and visuals to make ad-hoc changes as per customer needs
- Knowledge of customer experience software like Zendesk is preferred
- Experience supporting international customers is mandatory- especially from Europe, North America and other ASEAN geographies.
- Great team culture and flexible work hours
- Respect for your ideas
- Open discussions / open door policies
- Attractive remuneration
- 6 months of paid maternity leave / 2 weeks of paid paternity leave
- Extensive and attractive insurance plans
- Paid certifications in relevant technology areas
- Office at prime location in Baner
-
Customer Support
2 weeks ago
SKYLARK HR SOLUTIONS Pune, India**Role: Customer Support** · Experience: 1+ & 2+ years · **Salary**: Upto 6Lpa · Location: Pune · Graduate: Any Graduate · - Excellent communication skills to attend/resolve client issues on calls/chat/mail. · - Excellent communication CEFR B2, C1, C2. · - Mandatory B2C voice pro ...
-
Customer Support
3 weeks ago
Fidelis Technologies Pvt Ltd Pune, Maharashtra, India**Role**: Customer Support /Service Desk · **Responsibilities**: · - **Customer Support**_: · - **International Voice Experience **is must. · - **Excellent communication skills** to attend/resolve client issues on calls/chat/mail. · - Analytical problem solvers who will understan ...
-
Customer Support
3 weeks ago
Jobs Solution Consultant Pune, India**Job Title**: Customer Support · **No of Vacancies**: 200 · **Location**: Pune, Maharashtra · **Working**: Work from Office · **Industry**:BPO · **Functional Area**:Customer Service · **Experience Required**: Years · **Education**: Min Graduation Required · **Primary Language**: ...
-
Customer Support
2 weeks ago
Dodovy Pvt Pune, India**Position**:Customer Support · **Job Type**:Full-Time · **Location**:Pune · **Experience**:1**-**7 years · **Language**: English · **Qualification: Graduation** · **Salary: 4 to 4.5 LPA** · **Responsibilities**: · - Respond promptly to customer inquiries and concerns · - Resolve ...
-
Customer Support
3 weeks ago
MESA WELFARE FOUNDATION Pune, IndiaCompany:Tech Mahindra - PuneJob Title:Customer SupportVacancies:200Location:PuneWorking:Work from office · Industry:BPOFunctional Area:Customer ServiceRoles & Responsibilities: · **1 Year customer support in international BPO** · **Must Have Skills-** · BPO · Customer service · I ...
-
Customer Support
2 weeks ago
Capsilon Software Pvt. Ltd. Pune, IndiaIdentify customer needs and help customers use specific features · Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) · Update our internal databases with information about technical issues and useful discussions with cust ...
-
Customer Support
4 weeks ago
Jobs In 360 Pune, IndiaCompany Name :Vodafone (CSR-UK shift) · Title: Customer Support - (we can go 30 to 35% Hike as exceptional) · Location: Pune Locals - Hybrid · Skills: Voice Process, International Background Preferred, Good/Excellent Communication Skills. Need Someone from BPO Background · Shift: ...
-
Customer Support
3 weeks ago
Cybage Pune, IndiaCustomer Support (Healthcare) · **Location**: · Pune, India · **Experience**:3-7 Years · - Knowledge in verification, eligibility, and benefits prior authorization checking for this in an EMR. · - Lead, evaluate, and maintain processes and workflow to ensure efficient and accurat ...
-
Customer Support
3 weeks ago
CrelioHealth Pune, India**Position · - **Chat Support Executive · **Experience**: 1-3 Years Mandatory · **Communication**: Execellent · **Skillsets**: Not Technical, Presentable, positive attitude · **About CrelioHealth**: · CrelioHealth (formerly LiveHealth) is IT product company in Health care domain. ...
-
Customer Support
4 weeks ago
SKYLARK HR SOLUTIONS Pune, IndiaRole: Customer Support (voice) · Experience: Freshers to 1+ years · **Salary**: Upto 3LPA · Location: Pune · Interview mode: Virtual · Fluent communication in English · should work in customer support in telecom industry · should work in B2C voice process · Willing to work in Rot ...
-
Customer Support
2 weeks ago
Growinity Solutions Pune, India**Job Role : Customer Support (International Chat process)** · Parameters for CHAT: · - Salary 2.33LPA + Cab Facility + Shift Allowance_ · **Job Types**: Full-time, Fresher · **Salary**: Up to ₹233,000.00 per year · Schedule: · - Fixed shift · - Night shift · Supplemental pay typ ...
-
Customer Support Associate
3 weeks ago
CandourTech Services Pune, IndiaManaging a team of representatives offering customer support. · - Overseeing the customer service process. · - Resolving customer complaints brought to your attention. · - Conducting quality assurance surveys with customers and providing feedback to the staff. · - Possessing exce ...
-
Customer Support Associate
3 weeks ago
Panther Nails Pune, IndiaExperience years · - Location - Pune (Work from Office) · - No. of requirement - 2 · - Education - B.COM/ BA/ BCA/ BSc. / MCA /Any graduation · Multilingual - Telagu, Tamil, Malayalam, Kannada · **Responsibilities of Support** · 1. Assign calls to L1, L2 & L3 support teams lookin ...
-
Customer Support Executive
3 weeks ago
Triedge Solution Pune, IndiaPosition**:Customer Support Executive** · Salary : /Monthly · Location : Pune · Job Role: · - Tele-Calling Sales & Operations, Customer Service & Operations · - Understanding the products and services provided by the company. · - Resolving customer complaints and queries. · - Pro ...
-
Customer Support Executive
4 weeks ago
Lifetrons Pune, IndiaWe are looking for a passionate and experienced individual to join us as a Customer Support Executive. · Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting custo ...
-
Customer Support Representative
4 weeks ago
SKYLARK HR SOLUTIONS Pune, Maharashtra, IndiaSkylark Hiring · Job Role: Customer support · Experience:1 + yrs · Interview Location: Pune · **Job Description**: · - Excellent communication skills to attend/resolve client issues on calls/chat/mail. · - Open to work in 24*7 and work from office environment · - Analytical probl ...
-
Customer Support Associate
3 weeks ago
Krsnaa Diagnostics Ltd Pune, IndiaJob Title Customer Support Associate · Reports to Team Leader · II. JOB PURPOSE · Responsible for solving queries in regard to services or products provided by company and collect desired information from clients and maintain healthy relationships. · III. KEY RESPONSIBILITIES · - ...
-
Customer Support Executive
2 weeks ago
Raksha Realty Zone Pvt Ltd Pune, India*USA Technical support voice process. · - *Must have excellent English communication skills. · - *Must have Customer handling skills. · - *Possessing excellent product knowledge to enhance customer support. · - *Identify and assess customers' needs to achieve satisfaction. · - *B ...
-
Customer Support Executive
2 weeks ago
AV Technoserve Services Pune, Maharashtra, India**Position**: Customer Support Executive · **Experience Required**: 3-5 years. · **Location**:Pune (On-Site) · **Responsibilities** · - Responding to customer complaints, reporting analyzing, and resolving customer complaints · - Discussing with the concerned department and exped ...
-
Customer Support Executive
3 weeks ago
Market Intelligence and Consulting PVT LTD Pune, IndiaManaging a team of representatives offering customer support. · - Overseeing the customer service process. · - Resolving customer complaints brought to your attention. · - Conducting quality assurance surveys with customers and providing feedback to the staff. · - Possessing exce ...
Lead Analytics Consultant – Customer Support - pune, India - aioneers
Description
ABOUT USIf you are part of aioneers, you are on a journey to shape next generation supply chains. You are part of a solid, creative start-up and a unique team. You do not only impact how companies manage their supply chain in the future or how aioneers grows – you also write your own personal success story. At aioneers, we digitize tactical and strategic decision-making through our SaaS product, the AIO software. Our supply chain management philosophy: Closed loop performance management. As part of our Sales team, you contribute day in and day out to our Sales pipeline and help accelerate opportunities by shape our growth strategy and work cross-functionally day-to-day to drive SaaS revenue aimed at attaining or eclipsing overall company targets. We believe in creating something big with the smartest technologies and people like you.
YOUR ROLE AT AIONEERSAt aioneers, we are building the next generation of innovative solutions on supply chain technologies. What we can offer is:
